Contact Us: (866) 927-4932
Wordpress Support Service Plans
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Business Lite |
Business Pro |
Business Premiun |
One-Time Incident |
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$ 37 USD/Month |
$ 97 USD/Month |
$ 297 USD/month |
$ 37 USD / 15 minutes |
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Security Audit |
Security Audit |
Security Audit |
Security Audit |
Security Audit |
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Backup - Amazon S3 |
Backup - Amazon S3 Weekly |
Backup - Amazon S3 Daily |
Backup - Amazon S3 Daily |
Backup - Amazon S3 |
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Updates - Core, Plugins, Theme |
Updates - Core, Plugins, Theme |
Updates - Core, Plugins, Theme |
Updates - Core, Plugins, Theme |
Updates - Core, Plugins, Theme |
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24/7 Security Monitoring |
24/7 Security Monitoring |
24/7 Security Monitoring |
24/7 Security Monitoring |
24/7 Security Monitoring |
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Reporting/Recommendations |
Reporting/Recommendations |
Reporting/Recommendations |
Reporting/Recommendations |
Reporting/Recommendations |
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Real-Time Activity Tracking |
Real-Time Activity Tracking |
Real-Time Activity Tracking |
Real-Time Activity Tracking |
Real-Time Activity Tracking |
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Security Scan (Malware/Virus) |
Security Scan (Malware/Virus) Weekly |
Security Scan (Malware/Virus) Daily |
Security Scan (Malware/Virus) Daily |
Security Scan (Malware/Virus) |
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Malware/Virus Detection |
Malware/Virus Detection |
Malware/Virus Detection |
Malware/Virus Detection |
Malware/Virus Detection |
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Malware/Virus Prevention |
Malware/Virus Prevention |
Malware/Virus Prevention |
Malware/Virus Prevention |
Malware/Virus Prevention |
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Malware/Virus Monitoring |
Malware/Virus Monitoring |
Malware/Virus Monitoring |
Malware/Virus Monitoring |
Malware/Virus Monitoring |
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Malware/Virus Removal |
Malware/Virus Removal |
Malware/Virus Removal |
Malware/Virus Removal |
Malware/Virus Removal |
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Website Blacklist Removal |
Website Blacklist Removal |
Website Blacklist Removal |
Website Blacklist Removal |
Website Blacklist Removal |
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Repair Dirty SEO |
Repair Dirty SEO |
Repair Dirty SEO |
Repair Dirty SEO |
Repair Dirty SEO |
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Site Restore/Recovery (If Required) |
Site Restore/Recovery (If Required) |
Site Restore/Recovery (If Required) |
Site Restore/Recovery (If Required) |
Site Restore/Recovery (If Required) |
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E-Commerce Support |
E-Commerce Support |
E-Commerce Support |
E-Commerce Support |
E-Commerce Support |
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Help Choosing Plugins/Themes |
Help Choosing Plugins/Themes |
Help Choosing Plugins/Themes |
Help Choosing Plugins/Themes |
Help Choosing Plugins/Themes |
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Wordpress Training / Questions Answered |
Wordpress Training / Questions Answered |
Wordpress Training / Questions Answered |
Wordpress Training / Questions Answered |
Wordpress Training / Questions Answered |
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Website Review/Analysis |
Website Review/Analysis |
Website Review/Analysis |
Website Review/Analysis |
Website Review/Analysis |
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SEO/Google Analytics Support |
SEO/Google Analytics Support |
SEO/Google Analytics Support |
SEO/Google Analytics Support |
SEO/Google Analytics Support |
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Access to Premium Themes |
Access to Premium Themes |
Access to Premium Themes |
Access to Premium Themes |
Access to Premium Themes |
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Access to Premium Plugins |
Access to Premium Plugins |
Access to Premium Plugins |
Access to Premium Plugins |
Access to Premium Plugins |
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Support Time Included |
Support Time Included |
Support Time Included 60 Minutes |
Support Time Included 180 Minutes |
Support Time Included 15 Minutes |
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Additional Support Time |
Additional Support Time $35.00 USD/15 min. |
Additional Support Time $27.50 USD/15 min. |
Additional Support Time $22.50 USD/15 min. |
Additional Support Time $37.00 USD/15 min. |
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Support Contact |
Support Contact Email/Support Ticket |
Support Contact Email/Support Ticket |
Support Contact Email/Ticket/Phone |
Support Contact Email/Ticket/Phone |
| Buy Now | Buy Now | Buy Now | Call | |
SERVICE DETAILS
Security Audit
As part of the setup process for all of our packages, we do a complete Security Audit of your site and determine if any issues exist and what needs to be fixed. We will report back to you our results and recommendations moving forward.
As part of the setup process for all of our packages, we do a complete Security Audit of your site and determine if any issues exist and what needs to be fixed. We will report back to you our results and recommendations moving forward.
Backup - Amazon S3
All of our backups are stored offsite at Amazon S3. For the lite package, we do a daily database backup and weekly code backup. All other packages include a daily backup. In addition to storing to Amazon, we can also provide our clients with a copy that can be sent via email.
All of our backups are stored offsite at Amazon S3. For the lite package, we do a daily database backup and weekly code backup. All other packages include a daily backup. In addition to storing to Amazon, we can also provide our clients with a copy that can be sent via email.
Updates - Core, Plugins and Themes
When Updates become available, it is important that they be applied as soon as possible. Once we are made aware of any updates to the Core of Wordpress, Plugin and/or themes, we will schedule the update to be applied. We ensure there is a good backup before any update is applied.
When Updates become available, it is important that they be applied as soon as possible. Once we are made aware of any updates to the Core of Wordpress, Plugin and/or themes, we will schedule the update to be applied. We ensure there is a good backup before any update is applied.
24/7 Security Monitoring
Our team monitors your site around the clock to ensure there is no malicious activity going on. Should we detect any security breach or malicious activity that could affect the availability of your site, you will be notified and we will discuss a course of action.
Our team monitors your site around the clock to ensure there is no malicious activity going on. Should we detect any security breach or malicious activity that could affect the availability of your site, you will be notified and we will discuss a course of action.
Reporting/Recommendations
It is important that you are kept up to date with what we are doing to keep your site safe. We will provide you with a monthly report of the work we have done over the month, as well as, any threats that were stopped or remedied.
It is important that you are kept up to date with what we are doing to keep your site safe. We will provide you with a monthly report of the work we have done over the month, as well as, any threats that were stopped or remedied.
Real-Time Activity Tracking
As part of our Monitoring service, we keep track of the activity that occurs on your site. We know when files are updated , when someone logs into the site that is not supposed to, and anything else that happens to the site, when it happens. This allows us to take immediate action remedy the situation as quick as possible
As part of our Monitoring service, we keep track of the activity that occurs on your site. We know when files are updated , when someone logs into the site that is not supposed to, and anything else that happens to the site, when it happens. This allows us to take immediate action remedy the situation as quick as possible
Security Scan
These are scheduled scans that, not only check for malware or viruses that may have been uploaded to your site, but we also check the health of your site to ensure your site has not been Blacklisted
These are scheduled scans that, not only check for malware or viruses that may have been uploaded to your site, but we also check the health of your site to ensure your site has not been Blacklisted
Malware/Virus Detection
There is no worse feeling than when you realize your website has infected the computer of someone you know. They've lost everything because your website infected them with malicious software. Our system provides continuous malware monitoring to help avoid these issues.
There is no worse feeling than when you realize your website has infected the computer of someone you know. They've lost everything because your website infected them with malicious software. Our system provides continuous malware monitoring to help avoid these issues.
Malware/Virus Prevention
With our continued Proactive Monitoring and updating services, we significantly reduce the risk of any malware/virus hitting your site while protecting you and your visitors.
With our continued Proactive Monitoring and updating services, we significantly reduce the risk of any malware/virus hitting your site while protecting you and your visitors.
Malware/Virus Monitoring
This is an important part of our prevention service. Our ongoing monitoring will detect any and all know malware and will provide immediate notification so that we can take the appropriate action.
This is an important part of our prevention service. Our ongoing monitoring will detect any and all know malware and will provide immediate notification so that we can take the appropriate action.
Malware/Virus Removal
If we determine that you have been infected by Malware or a Virus, we will take immediate action and remove the infection. This is included in our Pro and Premium packages. For our lite package, you will be notified immediately of the issue and will be given the option for us to remove the threat (Additional fees for removal will apply).
If we determine that you have been infected by Malware or a Virus, we will take immediate action and remove the infection. This is included in our Pro and Premium packages. For our lite package, you will be notified immediately of the issue and will be given the option for us to remove the threat (Additional fees for removal will apply).
Website Blacklist Removal
We have a responsibility to monitor and create a safe online experience for users. Many organizations like Google and Bing have invested a lot of energy to identify and blacklist websites that are being used nefariously. We integrate a number of the top Blacklist API's allowing us to quickly see if your brand is being affected.
We have a responsibility to monitor and create a safe online experience for users. Many organizations like Google and Bing have invested a lot of energy to identify and blacklist websites that are being used nefariously. We integrate a number of the top Blacklist API's allowing us to quickly see if your brand is being affected.
Repair Dirty SEO
Also known as Search Engine Poisoning (SEP) attacks, we have a keen - and effective - approach to addressing infected SEO on Search Engine Result Pages (SERPs). There is nothing more embarrassing when someone is looking for your product, but instead they see and are redirected to pharmaceutical pages on your website.
Also known as Search Engine Poisoning (SEP) attacks, we have a keen - and effective - approach to addressing infected SEO on Search Engine Result Pages (SERPs). There is nothing more embarrassing when someone is looking for your product, but instead they see and are redirected to pharmaceutical pages on your website.
Site Restore/Recovery
Sometimes sites break, data gets accidentally deleted, or files removed in error. Should this happen and a site restore is required, we will handle that on your behalf. This feature is available to our Pro and Premium members. If you are a lite member and require a site restore, an additional fee will be charged.
Sometimes sites break, data gets accidentally deleted, or files removed in error. Should this happen and a site restore is required, we will handle that on your behalf. This feature is available to our Pro and Premium members. If you are a lite member and require a site restore, an additional fee will be charged.
E-Commerce Support
Running an E-Commerce site? Using an E-Commerce theme or plugin such as Woo-Commerce? We can provide you support and answer questions you may have about your e-commerce site
Running an E-Commerce site? Using an E-Commerce theme or plugin such as Woo-Commerce? We can provide you support and answer questions you may have about your e-commerce site
Help Selecting Plugins / Themes
If you are looking to change up the look of your site by changing your theme, creating a membership site and not sure what plugin to use, or just want to perform a certain task but not sure if a plugin exists or if you should develop one instead, our Experienced Wordpress Specialists are here to help provide the information you need to make an informed decision.
If you are looking to change up the look of your site by changing your theme, creating a membership site and not sure what plugin to use, or just want to perform a certain task but not sure if a plugin exists or if you should develop one instead, our Experienced Wordpress Specialists are here to help provide the information you need to make an informed decision.
Wordpress Training / Questions Answered
This feature is available to our Premium Customers. Our Specialists are here to answer any question you may have about Wordpress, we will even walk you through a feature via screenshare if you are not familiar with how something works.
This feature is available to our Premium Customers. Our Specialists are here to answer any question you may have about Wordpress, we will even walk you through a feature via screenshare if you are not familiar with how something works.
Website Review/Analysis
For our premium customers, we go beyond securing your site, and ensure you are getting the most out of your site and receiving the best return on your investment. We will regularly review the usability of your site, from a visitor standpoint, and make any recommendation that will improve your visitors experience. A good user experience means a more profitable site.
For our premium customers, we go beyond securing your site, and ensure you are getting the most out of your site and receiving the best return on your investment. We will regularly review the usability of your site, from a visitor standpoint, and make any recommendation that will improve your visitors experience. A good user experience means a more profitable site.
SEO/Google Analytics Support
For our Premium Customers, our specialists can assist you in optimizing your site for the best search engine rankings, as well as, helping you to properly setup and analyze Google Analytics metrics in order to get the best results from your site.
For our Premium Customers, our specialists can assist you in optimizing your site for the best search engine rankings, as well as, helping you to properly setup and analyze Google Analytics metrics in order to get the best results from your site.
Premium Themes Access
We own the developer rights to many Premium themes and continue to purchase more if we feel it will benefit our clients. These premium themes are available to our Premium Customers if they are looking to change up the look and feel of their site or if they like the functionality that exists in a theme. We currently offer themes from Studiopress and MyThemeShop.
We own the developer rights to many Premium themes and continue to purchase more if we feel it will benefit our clients. These premium themes are available to our Premium Customers if they are looking to change up the look and feel of their site or if they like the functionality that exists in a theme. We currently offer themes from Studiopress and MyThemeShop.
Premium Plugin Access
As with our Premium Themes, we also have the developer rights to to some Premium Plugins. Thought about integrating Web Conferencing on your site, well you may be interested in our Webinar Ignition or RunClicks plugin. Interested insetting up an automated Amazon Store, well then our Prosociate Plugin will do the trick. We are always adding new Premium Plugins.
As with our Premium Themes, we also have the developer rights to to some Premium Plugins. Thought about integrating Web Conferencing on your site, well you may be interested in our Webinar Ignition or RunClicks plugin. Interested insetting up an automated Amazon Store, well then our Prosociate Plugin will do the trick. We are always adding new Premium Plugins.
Support Time Included
This is the amount of support time included with each plan in order to remedy any issue that may arise such as removing malware/virus or restoring from a backup. This time can be used for any support issue related to the website. You can also use this time to to have a plugin installed and configured or installing a new theme. Need content uploaded to your site, we can do that as well. This time can only be used for task based requests, not project based requests such as Development or Design. Unused Support time cannot be carried forward to the next month.
This is the amount of support time included with each plan in order to remedy any issue that may arise such as removing malware/virus or restoring from a backup. This time can be used for any support issue related to the website. You can also use this time to to have a plugin installed and configured or installing a new theme. Need content uploaded to your site, we can do that as well. This time can only be used for task based requests, not project based requests such as Development or Design. Unused Support time cannot be carried forward to the next month.
Additional Support Time
Should you require additional task based requests for your website and do not have time available you existing package, you can purchase additional time at the rate specified for that package.
Feel free to contact our Support Specialists to determine how much time you will require for a particular task and if we will perform that task.
Should you require additional task based requests for your website and do not have time available you existing package, you can purchase additional time at the rate specified for that package.
Feel free to contact our Support Specialists to determine how much time you will require for a particular task and if we will perform that task.
Support Contact
This simply specifies what kind of access you will have to a support specialist.
Lite and Pro Customers will have access via email and our Support Ticketing System.
For our Premium members, you can contact our support via email, ticketing system and our 1-800 number.
This simply specifies what kind of access you will have to a support specialist.
Lite and Pro Customers will have access via email and our Support Ticketing System.
For our Premium members, you can contact our support via email, ticketing system and our 1-800 number.